We’re building the future of
AI customer service

Twice a year at Built For You, we share our latest innovations that help you deliver incredible customer experiences.

Explore
our
spring
’25
announcements
below

New releases

01Fin Voice
02Fin Guidance
03Fin Tasks
04Fin Vision
05Fin for Platforms
06Fin over API
07AI Inbox Translation

Human-quality AI support, now on phone

Fin AI Agent can answer calls naturally in multiple languages, providing instant, 24/7 assistance.

Instant, 24/7 phone support

Fin picks up instantly at any hour of the day, providing fast, accurate answers with no wait times or phone menus.

Conversations that feel natural

Fin responds with empathy, handles interruptions smoothly, and keeps conversations going with relevant follow-ups.

Speaks multiple languages

Fin speaks multiple languages, naturally adapting to each caller with conversational fluency.

Train Fin to behave like your best agents

Use natural language instructions to shape how Fin behaves and speaks to your customers, ensuring it always stays on brand.

On-brand, every time

Customize Fin’s tone of voice, phrasing, and responses to ensure Fin represents your brand consistently.

Stay in control of every situation

Decide when and how Fin hands off to human agents—whether it’s for sensitive issues, VIP customers, or high-impact requests.

AI that improves AI

The one-click “Improve AI” button gives you AI-optimized instructions so Fin can follow your policies & procedures perfectly.

Teach Fin how to handle specific tasks

Control how Fin handles more complex tasks like verifying customer identity, processing refunds, or changing order details—without complex setup or coding.

Generative AI meets human control

Simply describe your workflows—Fin builds them automatically.

Flexible, low-code customization

Easily build, adjust, and optimize workflows—no external engineers or consultants required.

Human oversight, when it matters

Maintain control over sensitive processes by flagging high-risk actions—such as refunds or account changes—for manual approval.

Fin can read and understand images

Fin reads and understands images—like screenshots, invoices, and error messages—so customers can share what they see without lengthy explanations.

Let images do the talking

Customers can upload screenshots or photos—Fin analyzes them instantly and provides answers based on what it sees.

Works on every channel

Resolve issues with images across live chat, email, or social.

Faster troubleshooting. Fewer back-and-forths.

Analyze screenshots, invoices, and error messages in real-time to reduce resolution times and avoid repetitive queries.

Use Fin on your current helpdesk—no migration needed

Fin now integrates with Zendesk and Salesforce, so you can use the leading AI agent without moving helpdesks.

Set up in under an hour

Deploy quickly on platforms like Zendesk or Salesforce—Fin starts resolving inquiries immediately.

Human-quality AI on every channel

Provide instant responses on chat, email, tickets, SMS, and social—fully tailored to your existing workflows and routing rules.

Seamless human handoff

When human support is needed, Fin unassigns itself and routes the inquiry based on your automation rules.

Bring Fin into any platform or product

Use Fin’s API to integrate Fin into any platform, delivering fast, accurate support wherever your customers need it.

Flexible channel integration

Connect Fin to your custom-built channels—like chatbots or self-service portals—without altering your platform’s look and feel.

Keep your brand front and center

Offer AI-powered support under your brand, with no third-party interfaces or external agents in view.

Full control over your user experience

Customize how and where Fin interacts with customers within your own channels.

Real-time translation, built into the inbox

AI Inbox Translation translates customer messages instantly in the inbox, so your agents can support customers in any language without relying on third-party software.

Make all your agents multilingual

Customer messages in any language are translated instantly in your inbox—no extra steps, integrations, or tools required.

Communicate with confidence in any language

Send clear, quality translations that maintain accuracy, professionalism, and consistency in every interaction.

Expand support, not headcount

Assist customers globally without expanding your team—AI translation that scales alongside your support operations.

New AI innovations shipped weekly.

Fin Voice
Fin Guidance
Fin Tasks
Fin Vision
Fin for Zendesk
Fin for Salesforce
Fin over API
Fin over Slack
Fin Testing
Data and Actions
Tone of Voice
Real-time translation
Fin workflows
Action templates
Handover rules
AI Recommended Actions
Fin Custom Reporting
Multi-Source Generative Answers
AI-Generated CSAT
AI Conversation Quality
Personalize Fin answers
AI Category Detection
Fin resolution follow up
Knowledge Hub
Fin over Email
Fin reporting API
Fin Integration Templates
Channel-based Inbox views
New Fin inbox views
Inactivity follow-up messages
Conversation Snippets
Answer streaming
CSAT for Fin
Fin Demo Experience
PDF uploads for Fin
Usage limits
Fin Preview Experience
Multiple Fin chatbots
Fin Customer Answers
Fin over Whatsapp & SMS
Rules and audience targeting
Content targeting
External content as source
Fin Voice
Fin Guidance
Fin Tasks
Fin Vision
Fin for Zendesk
Fin for Salesforce
Fin over API
Fin over Slack
Fin Testing
Data and Actions
Tone of Voice
Real-time translation
Fin workflows
Action templates
Handover rules
AI Recommended Actions
Fin Custom Reporting
Multi-Source Generative Answers
AI-Generated CSAT
AI Conversation Quality
Personalize Fin answers
AI Category Detection
Fin resolution follow up
Knowledge Hub
Fin over Email
Fin reporting API
Fin Integration Templates
Channel-based Inbox views
New Fin inbox views
Inactivity follow-up messages
Conversation Snippets
Answer streaming
CSAT for Fin
Fin Demo Experience
PDF uploads for Fin
Usage limits
Fin Preview Experience
Multiple Fin chatbots
Fin Customer Answers
Fin over Whatsapp & SMS
Rules and audience targeting
Content targeting
External content as source
Fin Voice
Fin Guidance
Fin Tasks
Fin Vision
Fin for Zendesk
Fin for Salesforce
Fin over API
Fin over Slack
Fin Testing
Data and Actions
Tone of Voice
Real-time translation
Fin workflows
Action templates
Handover rules
AI Recommended Actions
Fin Custom Reporting
Multi-Source Generative Answers
AI-Generated CSAT
AI Conversation Quality
Personalize Fin answers
AI Category Detection
Fin resolution follow up
Knowledge Hub
Fin over Email
Fin reporting API
Fin Integration Templates
Channel-based Inbox views
New Fin inbox views
Inactivity follow-up messages
Conversation Snippets
Answer streaming
CSAT for Fin
Fin Demo Experience
PDF uploads for Fin
Usage limits
Fin Preview Experience
Multiple Fin chatbots
Fin Customer Answers
Fin over Whatsapp & SMS
Rules and audience targeting
Content targeting
External content as source

Register for the webinar

Thursday, April 3rd at 9am PT/4pm GMT

Join us for an in-depth demo and live Q&A session with product experts on some of Fin’s newest capabilities including:

Fin Voice. AI-powered phone support.
Fin Guidance. Shape how Fin behaves.
Fin Tasks. Automate complex workflows.

We’re building the future ofAI customer service

Explore our spring ’25 announcements below

Fin Voice